Voice Call Recording

Voice call recording or call documentation equipment became actual when telephone was invented. Voice call are recorder due to various reasons:

Judicial - properly recorded voice calls may be used in court;
Quality improvement - mistakes can be discovered and recovered earlier they become "expensive".

Legal information about phone call recording is presented at National data inspection website.

Voice call recording partners:

Retia,
Verint,
Speach,
Technology Center,
Vidicode.

Centralized voice call recording hardware

Centralized voice call recording hardware automatically records all or certainly described voice calls and records are stored at central data base. Recorded calls can be sorter by many parameters, notes and comments can be attached to each record. More expensive hardware allows to rank voice call by prepared question list, to analyze and evaluate work efficiency of employees.

Figure 1. Voice calls are recorded at the input (both incoming and outgoing calls)

Figure 2. Voice calls are recoded at the internal subscriber level (recorded are all calls of selected subscribers)

Figure 3. Simplified voice call recording solution can be realized by installing hardware to a personal computer. External and internal lined can be recorded as well

Personal voice call recording software

Hardware of this type is connected to a phone line and to your personal computer with specialized software installed. Software can be configured that all calls are being recorded automatically or manually on user demand. User can select which call must be recorded - by mouse click start/stop recording process. Software allows sorting, search and selection of call by criteria (dialed phone number, direction, date, time, duration), add comments to each record. Records can be exported to external sound format. Optional password protection of records may be enabled.