Call center - incoming call queuing, management and relay to attendants or consultants. Processing is performed by specialized software which is integrated into telephone system. Today there are many possibilities to communicate: Internet telephony, instant messaging, e-mail, sending SMS messages or fax. Together with these communication technologies call centers revolutionize to call and contact centers, which are tightly integrated into company telephone and computer network.

Partners:

• Siemens
• CAROL
• Estos